State Farm® Insurance Agent Kirsten Wood
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maria Kujawa
October 4, 2024
5
out of
5
rating by Maria Kujawa
"I’m thrilled that I returned to State Farm in Royal Oak MI. I regretfully tried another company briefly, who assured me that they were superior. I explained that I had zero complaints & was more than satisfied with State Farm for years but I fell for the scam, & it was a bigger mistake than I even thought. I wasn’t used to poor customer service. State Farm’s customer service was & IS by far top notch & the new company was never speaking to me when I reached out. Short, confusing answers, as if they did not care, and were not knowable , NOT what I was used to with State Farm. Thank God, I RAN back to Julian at Kirsten Wood office & he took me back with open arms and an AMAZING price! It was a miracle. I have much better, coverage with a magnificent price! State Farm ( Julian at Kirstin Wood office) treats you like family. They really care. I finally feel safe and comfortable with my family’s insurance !! That is PEACE OF MIND! Only at State Farm!!!"
We responded:
"Welcome home Maria! We are so glad to have you back! Thank you for the 5 star rating and the glowing review. We are truly humbled. These days it’s easy to be lured away by false promises. Sorry you experienced that. Julian does treat our customers like family and he takes pride in making sure you do have peace of mind. Again, thank you for your loyalty and for trusting us with your home and auto coverage. Kirsten"
David Busse
October 3, 2024
3
out of
5
rating by David Busse
"Julian was very helpful and informative. He took great interest in our needs. We are completely satisfied with his service."
We responded:
"Thank you David for the kind words. I’m thrilled you are satisfied with our service. It means a lot. Thank you for trusting us with your home insurance and auto insurance. Kirsten"
Mendie Russell
October 2, 2024
5
out of
5
rating by Mendie Russell
"Mike found me every discount in the book! Paying $200 less a month than my last provider!!"
We responded:
"Mendie, I’m so glad Mike was able to save you money and still provide great coverage. Thank you for the 5 stars and for trusting us with your auto insurance and home insurance. Kirsten"
James Thompson
October 1, 2024
5
out of
5
rating by James Thompson
"Julian was an expert and a professional. Extremely honest, fast & easy. Thanks so much for the awesome deal on the policy."
We responded:
"Thank you James for the 5 stars and the kind words about Julian. He loves what he does and I’m so glad he could provide a great value for your home and auto insurance. Thank you for trusting us. Kirsten"
Marcus Webster
September 26, 2024
5
out of
5
rating by Marcus Webster
"Great service … Legacy Customer …"
We responded:
"Marcus! We appreciate you and thank you the 5 stars. We are glad we hit the mark with customer service. You have been a loyal customer for many years and we thank you for trusting us! Kirsten"
Nikki H
September 16, 2024
5
out of
5
rating by Nikki H
"The best customer service was adequate nice and got the job done!!!"
We responded:
"Thank you Nikki for the 5 stars and kind words. I’m pleased we were able to hit the mark with customer service! Thank you for trusting us with your insurance. Kirsten"
Connor Stabnick
September 16, 2024
5
out of
5
rating by Connor Stabnick
"Julian has been incredibly helpful, following up on my online submission and having me in the office to go over each line in detail, and saving a good bit from my previous insurer. A solid office and it’s clear the reps care and will be patient with their clients."
We responded:
"Thank you for stopping in Connor and taking the time to review your policies. It’s so important to understand the coverages that you have. We appreciate the 5 stars and the kind comments. Julian loves to meet with our clients to make sure they understand their auto policy and home policy. I’m glad he was able to do that with you today. Thank you again. Kirsten"
Emory Craft
September 4, 2024
5
out of
5
rating by Emory Craft
"Kirsten’s office is always willing to help with anything I need. Julian is a please to work with and has explained everything to where it’s easy to understand. Highly recommend!"
We responded:
"Emory, you have been with the agency for many years and we thank you for your loyalty. Julian takes pride in making sure our clients understand the complex world of insurance and I’m glad he hit the mark with you. Thank you for trusting us with your auto and home needs! Kirsten "
Dawson Dubrul
September 4, 2024
5
out of
5
rating by Dawson Dubrul
"Austen and Julian have been the biggest help to me during my home and auto transition. They made the transition super smooth and stress free. I highly recommend not only these to two agents but this whole office for any insurance needs!"
We responded:
"Thank you Dawson for the 5 star rating and the kind words about Austen, Julian and the office. We are so glad to hear that the transition to our agency was stress free! That is our goal. We thank you for trusting us with your coverage needs. Kirsten"
Occasionally Dipped
August 22, 2024
5
out of
5
rating by Occasionally Dipped
"They are Very informative, thorough and I felt very comfortable!"
We responded:
"Thank you for taking the time to review us. Auto insurance and home insurance can be complicated. I’m glad we were able to provide explanations that made you feel informed! Thank you for your business, trust and loyalty. Kirsten"
Derrick Rose
August 20, 2024
5
out of
5
rating by Derrick Rose
"The customer service, is off the chart! Julian C. is my go to guy! He’s the epitome of what a customer service person should be, courtesy, professional, polite, respectful, helpful and reliable!!! Having been in the industry for many years, myself… I am very happy to have the K. Wood agency pick up where B. Brown left off!!! You guys provide exceptional service!"
We responded:
"Wow Derrick! You made our day! Thank you for the 5 stars and the raving review about Julian! He is a superstar and I am so fortunate to have him on the team. Brenda was a great agent and I’m so thrilled we have made the transition seamless! Thanks again for being with the agency and trusting us with your coverage! Kirsten"
Brian Drobnich
August 15, 2024
5
out of
5
rating by Brian Drobnich
"A wonderful office, they helped protect my family!"
We responded:
"Thank you so much for the 5 star review and the kind words. We appreciate you and the opportunity to protect your family. Thanks, Brian. Kirsten"
Eric Ebj Jones
June 28, 2024
5
out of
5
rating by Eric Ebj Jones
"Austen Wood did a great job helping me with my Car and Rental Insurance.. Thank you"
We responded:
"Hi Eric! Thank you for taking the time to share your thoughts. Austen is a valuable member of the agency and I’m so glad he met your expectations. Thank you for the five stars and for being a client. Kirsten"
Dianna Curry
May 29, 2024
5
out of
5
rating by Dianna Curry
"The staff here has been wonderful to me. I’ve been able to get car, renter, and surety insurance with them. Everything was a breeze"
We responded:
"Thank you Dianna for taking the time to give us a review. It is appreciated. We are also elated that we took care of you and made insurance easy. Thank you for your loyalty. Kirsten"
Gwendolyn Jones
May 24, 2024
5
out of
5
rating by Gwendolyn Jones
"We are very pleased Mrs K. Wood explained different policies to us so we can chose what benefits is best for us"
We responded:
"Thank you Mrs. Jones for the review! I am glad I could help and just love having you and Mr. Jones as clients! Thank you for your loyalty! Kirsten"
Ramona Culberson
May 18, 2024
5
out of
5
rating by Ramona Culberson
"Kirsten Wood and all of her staff are The Best! Always professional and friendly. My husband and I both love them!"
We responded:
"Ramona! We love you and your your husband right back! Thank you for taking the time to give us a review! You are so wonderful to work with. I’m so glad you are a client and trust us with your coverage. Thank you a millions times for being the sweet person you are and your loyalty! Kirsten"
Robert Nash Jr
March 29, 2024
5
out of
5
rating by Robert Nash Jr
"Customer service and they do a good job if things that you don’t understand they help you out"
We responded:
"Thank you, Robert, for your positive feedback! We are delighted to hear that our team provided excellent customer service and helped you understand everything. We are here for you whenever you need assistance with your insurance needs. Kirsten Wood - State Farm Insurance Agent, Royal Oak, MI"
Danielle Ragland
March 29, 2024
5
out of
5
rating by Danielle Ragland
"Julian is my hero! He’s so friendly and helpful!"
We responded:
"Thank you, Danielle, for your delightful feedback! We're pleased to hear that Julian was able to assist you effectively and provide friendly service. If you have any future insurance needs or questions, please don't hesitate to reach out. Kirsten Wood - State Farm Insurance Agent, Royal Oak, MI"
BARBARA SHEREMET
March 20, 2024
5
out of
5
rating by BARBARA SHEREMET
"I have been with State Farm and Kirsten Wood for years. She has handled all my needs......best people to deal with. Always answering any questions I have and helping me when they can. Very happy with her and all her staff."
We responded:
"Thank you Barb for the kind words and the 5 star rating! It’s been such a pleasure to work with you over the years. I’m glad my team and I have been able to help when you needed assistance. We appreciate you and the trust you have in us for your insurance needs! Thank you! Kirsten"
B A
March 10, 2024
5
out of
5
rating by B A
"I have been working with Kristen and Austin and the staff for at least 10 years. Have moved to Florida, and they are still supporting my activities in Michigan virtually. Such great service!!"
We responded:
"Barb! We are thrilled to have had the opportunity to serve you for the past 10 years, even as you've moved to Florida. We are grateful for your continued trust and support. We are dedicated to providing exceptional service, no matter the distance. Thank you for your kind words! Kirsten "
Lisa Veasey
February 13, 2024
5
out of
5
rating by Lisa Veasey
"Great State Farm office who really work for you"
We responded:
"Lisa! We appreciate you! We always want to have our client’s needs come first. Thanks for choosing us for your insurance needs. Kirsten"
Adam Leonti
February 13, 2024
5
out of
5
rating by Adam Leonti
"Working with Austen has been incredible. He has considered all of my needs carefully and developed a very well rounded plan. Highly recommend!"
We responded:
"Adam, thank you for the kind words about Austen and the 5 stars! Austen is a great listener and really strives to develop a plan that meets the client’s needs. I’m so glad he hit that mark with you! We appreciate you and thank you for trusting us! Kirsten"
Eryka Wright
February 10, 2024
5
out of
5
rating by Eryka Wright
"Thank you all for such a a great visit. Austin Wood walked me through everything and took his time to help me understand everything I was receiving for different insurance add ons and more. I appreciate the transparency. The great customer service and time he took to explain is why I chose you all after checking around 😁."
We responded:
"Thank you Eryka for the kind words about Austen and the 5 stars. We appreciate you taking the time to share. Austen is a rockstar and takes great pride in making sure our clients understand the coverage they have because insurance can be confusing. Thank you for trusting us and we look forward to continuing great service for you! 😀 Kirsten"
Brent Merlington
February 9, 2024
5
out of
5
rating by Brent Merlington
"Friendly staff and unbeatable customer service."
We responded:
"Brent, thank you for the 5 star rating and the kind words. It’s been such a pleasure to work with you and your family over the past decade. I appreciate your loyalty to my agency and for always being a friendly face to speak to on the phone. 😀 We appreciate you. Kirsten"
Sandra McClendon
February 9, 2024
5
out of
5
rating by Sandra McClendon
"I had a wonderful experience. My policy was explained to be in term that I can understand. I didn’t have a clear understanding of a term policy prior to working with State Farm. I appreciate the care and support that I was shown."
We responded:
"Sandra! I’m so happy to hear about your positive experience. Insurance can be confusing and we try hard to simplify it. Thank you for putting your trust in our agency. We appreciate you. Kirsten"